Frequently Asked Questions

• What are the delivery times for your products?

Each of our products is processed within 48 hours from the time you place your order. Your product will be delivered within a maximum of two weeks from this date. We work hard on our delivery times to ensure that your product is delivered as soon as possible.

• I did not receive my complete order?

Being handmade, it happens that some products are quickly out of stock. In this case, we do not delay your entire order and we send you the available items as soon as possible. Don't worry about the rest of your order, it will be on its way as soon as it is available.

• How can you guarantee the safety of your products?

Good question! The safety of our products is 100% guaranteed !
All our products are equipped with technology that offers total security to its user.
If you are still not reassured by the technical aspect, we have conducted several tests for you, which made us comply with the highest safety requirements worldwide.

• My product arrived in a bad condition?

No way this will happen to you! Quality and customer satisfaction are our priority. Send us back your package as soon as possible, we will be happy to send you a new one, all nice and clean!

• How many days do I have to return the product?

We know how busy your days are. That's why we give you 15 days from the time you receive your package to return it. Who can beat that?

• I'm having trouble using my product. Who can help me ?

It happens to everyone! Even the best. So if you are in this situation, send us a message to support@beryleo.com. Alban, John or Laurie will be happy to explain everything you need to know. We train pros here, what do you think?

• I love your products and I would like to share them with my friends/family, is there a little gift for me?

You have a big heart! If you want to share a product, send us a little email and we'll make you a promo code just for you! For each purchase the person will use, you will win a voucher valid on the whole store.

• What are you doing to save the planet ?

Wow, big question! Well, you should know that we only choose suppliers who are committed to reducing their carbon footprint. On the question of logistics, we group the maximum of packages for a shipping with a lower carbon footprint. And when bicycle delivery is available in some cities, we don't miss it!

One last bit of advice my dear friends, beware of counterfeits ! Skostigen™ is in no way responsible for any damage that may be caused by similar products that may be circulating on the internet or other sales channels.


Prioritize your comfort and safety with the Beryleo™ experience.